About the Flexmail subscriptions
Depending on your marketing needs, Flexmail offers various subscription plans, such as sending newsletters on a regular basis exclusively or getting started specifically with personalisation and targeting.
Unlimited mailing at a fixed price per month
Our subscription plans are based on the number of contacts you upload in Flexmail. Here, you can choose from a subscription that is monthly renewed and one that is annually renewed. If you opt for annual renewal, you will get a nice 10% discount.
With the subscription you have chosen, you send an unlimited number of emails to the contacts in your database every month. In this way, you will never be facing any unpleasant surprises thanks to the fixed monthly amount, even if your sending frequency goes up.
Definitions
Contact: A contact is a unique person in your Flexmail account who can receive emails. In Flexmail, a contact at least has an email address, a language, and a source. Only active contacts determine the pricing tier that applies to you, so unsubscribed and unconfirmed contacts do not count for your subscription.
Contact limit: Depending on the subscription you have chosen, a maximum number of contacts is allowed in your account. If your contact limit is reached, you will no longer be able to add any new contacts. If your new contacts want to try to subscribe via your website when your contact limit has been reached, we will notify you by email. In that case, your best option would be to upgrade to a higher contact limit.
Number of users: The number of unique users (with a unique email address) who can log on to your account. The number of users allowed depends on the subscription plan you have chosen.
Changing your Flexmail subscription
As your needs change you can adjust your contact limit or switch over to another subscription plan at any time.
Upgrading
If you want to increase your contact limit or upgrade to a higher plan, the changes will be in effect immediately and allows you to start using your new functionality straight away. Upgrading your subscription will change the renewal date as well.
Any leftover days from your current subscription will be counted toward your new price. So don’t worry, you’ll never pay twice for the same time.
This is how you upgrade your account:
- On the dashboard, click Upgrade my subscription.
- Select your preferred contact limit and/or subscription plan.
- Click Upgrade.
- Check your payment details and the adjustments you have chosen.
- Click Pay.
That’s it!
Can't modify your contact limit? Check if you still have open invoices in your order history.
Terminating your Flexmail subscription
You can cancel your subscription at any time before the end date of your current invoicing period. If you cancel, the termination will be planned, so you will be able to use your account until the end date of your current invoicing period.
Outstanding payments need to be paid first before you can terminate your account.
After you have cancelled, your account will enter a 30-day grace period, during which you can still log on and consult your data but you can no longer send any campaigns. If you change your mind within this 30-day period, we can reactivate your account including all data.
Once these 30 days have expired, your account will be deleted permanently. This includes all contacts, contact history, statistics and reports and links in emails already sent will no longer work for your contacts from this moment on. Any new unsubscriptions can no longer be processed.
Are you cancelling because of infrequent usage?
You can also opt for changing your account into a credits account (pay as you go). It is a flexible alternative for your monthly subscription.
Instead of a fixed monthly price, you buy email credits when you need them. It is a good option for companies that only send e-mails every once in a while.
How credits work
You can compare an email credit with a stamp. Every email you send to one contact costs one email credit. Workflows and bounces also count. Opt-in emails sent automatically are free of charge.
An email campaign can only be started if the amount of credits in your account is equal to or higher than the number of planned recipients of the campaign.
Contact our sales department if you want to switch from a subscription plan to credits. After your account has been switched, it will be possible to order credit packs as needed.
The smallest pack consists of 10,000 credits. For more details about all available credits packs and their prices feel free to contact sales@flexmail.be
Attention
It should be noted that credits will expire 12 months after purchase. We'll send you an email when the expiration date of any remaining credits draws near.