How does the Flexmail pricing work?

Depending on what kind of emails you send, you fall into different pricing packages. You can use Flexmail to send marketing or transactional emails, or both.

Flexmail for marketing emails

Flexmail is originally an email marketing platform. You can use the Flexmail platform to send out marketing emails, create opt-in forms, segment your audience into different target groups and set up marketing automation.

You can add contacts to your database using the import interface and our opt-in forms, our automatically add contacts to Flexmail from external software using our API.

If you want to use Flexmail to send out marketing emails, you can either buy email credits, or sign up for a subscription. Depending on the features you need, you can choose for our Essential, Pro or Premium plans.

Marketing subscriptions based on contacts

Our marketing subscriptions are based on the amount of active contacts in your database. A contact is a unique email address. That means that you pay for a subscription based on the number of email addresses that are present in your database in Flexmail. Because we only count active contacts, unsubscribed and deleted contacts don’t add up to your total.

How many emails can I send with my subscription?

With our marketing subscriptions you can send unlimited emails. We only take into account the number of active contacts. A subscription ensures you a fixed budget and no extra unexpected or hidden costs. This way you avoid surprises when, for example, you have to send extra emails or when your automatic follow-up suddenly becomes more popular.

What happens if I reach the maximum amount of contacts allowed in my plan?

Once you reach the contact limit of your plan, new contacts can no longer be added. If in the meantime people still fill out your opt-in forms, we’ll put those contacts on hold to be added once you upgrade your subscription to a higher contact tier.

How can I pay?

Our subscriptions renew automatically. If you opt for monthly billing, all payments are processed automatically. This means that each month we will charge your credit card based on the plan you’ve selected. We also offer yearly billing for our marketing subscriptions. You get a discount on our monthly prices, and are billed for all 12 months for every yearly renewal. For yearly billing we also offer payment by bank transfer.

You can upgrade, downgrade and cancel your plan at any time

You can upgrade to a higher plan or tier at any time. When upgrading to a higher plan you will be placed in the new plan immediately. The remaining credit of your current subscription are discounted and you’re billed immediately. The date of your upgrade becomes your new renewal date.

If you are on a paid plan and decide to downgrade to a lower plan, you will be placed in the new plan at the end of the current billing cycle. Cancellations always need to be communicated before your next renewal.

Flexmail for transactional emails

Besides marketing emails, Flexmail also offers a transactional email API. Here we offer the same reliable infrastructure, top-tier deliverability and awesome support. Our API comes with clear documentation for easy implementation, for an affordable price.

Our solution is lightweight, where you build your own integration with our API for your business’ most vital emails. Flexmail offers several monthly plans starting at 20.000 emails/month. A sent transactional message counts as 1 email.

Not entirely sure which Flexmail product you need? You can find more information on the difference between marketing and transactional emails here.

Transactional subscriptions based on the number of emails you send

Our transactional pricing is based on the number of emails that we process for you each month as part of your existing plan, or in addition to it. We do not charge extra for the number of users you add to your account, number of contacts you send to, or number of domains you send from.

You choose your email sending limit based on the number of emails you expect us to process for you each month. If your volume varies, that’s ok. You can consume additional emails outside of your plan, or change your plan from one month to another.

Because transactional emails are so vital, we cannot simply disable sending once you reach the limit of your plan. Instead, we’ll start counting all additional emails you send after reaching your limit, and bill you for them at the end of the billing month. We call these overages “bursts”. You’ll pay for every started block of 1.000 emails. The cost of each burst varies depending on your chosen tier. About halfway between tiers, it becomes more cost-effective to upgrade to a higher tier.

Understanding your billing cycle

Simply put, a billing cycle is the period of usage for which we charge you.

Your billing cycle is defined by the date of your first purchase, upgrade or downgrade. When you first upgrade from a free trial to a paid plan, we charge you for the billing cycle ahead of you, and continue to do so on your future invoices. For example, if you first upgrade to a paid plan on January 8th, your first charge will be for the cycle of January 8th through February 8th. We will continue to charge you on the 8th of each following month for the month ahead of you.

If you don’t change your plan, or consume any additional emails outside of your plan’s quota, the total on your invoice will be the same each month. However, if you eeed your plan’s sending limit, you’ll see an extra charge for the additional emails you used on your next invoice, with the total amount due for every batch of 1.000 emails you started.

How can I pay?

All payments are processed automatically, on a monthly basis. If you exceed the limit of your plan, we’ll add bursts of 1.000 emails at a time to your account. This means that each month we will charge your credit card based on the plan you’ve selected and any additional emails you’ve consumed outside of that plan’s quota.

Currently, we do not offer any annual plans for transactional emails. If your credit card is denied, you can pay any outstanding payments via bank transfer.

You can upgrade, downgrade and cancel your plan at any time

You can upgrade, downgrade and cancel at any time. When upgrading to a higher plan you will be placed in the new plan immediately. An upgrade results in a new invoice, with a new renewal date. There will be no settlement. If you upgrade if you have not yet sent part of your outstanding balance, you will lose the remaining amount.

A downgrade is always planned for the end of your current billing cycle and takes effect at the next renewal.

You can cancel at any time before your next renewal. Any outstanding costs will be settled at the time of cancellation. A cancellation can only take place if you have settled that credit. A cancellation is not scheduled and takes effect immediately.

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