Configure bounces
Flexmail automatically tracks email bounces and moves addresses that bounce repeatedly to your blacklist to protect your sender reputation and deliverability. In your account settings, you can configure how many bounces are allowed before a contact is considered bounced out.
For a full explanation of hard bounces, soft bounces, and bounce codes, see 'The blacklist' in the Contacts section.
Configure your bounce settings
-
Go to Settings, then Manage bounce settings.
- Set the maximum number of soft bounces allowed before a contact is moved to bounced-out status. The default is 3.
- Set the maximum number of hard bounces allowed (excluding the 5.1.1 code, which triggers blacklisting immediately). The default is 3.
-
Choose what happens when a contact reaches bounced-out status: move to blacklist, or flag without blacklisting.
- Click Save.
Support tip The default of 3 consecutive bounces is a reasonable starting point for most accounts. Lowering it to 1 or 2 keeps your list cleaner but may remove addresses that had a temporary delivery problem. Raising it beyond 3 increases the risk of sending to genuinely invalid addresses, which damages your sender reputation over time.
Next steps
- See 'The blacklist' in the Contacts section for a full explanation of bounce types and what they mean.
- See 'Sender validation and email authentication' for the other key deliverability setting in your account.